Winning customers is hard, but keeping them is harder. The best companies invest in proper customer support because they know that a good CS team is more than just a team of firefighters: it’s a…
In times of stress we revert to habits. This is a phrase I use often in my classes and with my clients. Our habits give us templates for action and they also reveal the unconscious choices and…
Have you ever had a loved one — be it a family member, romantic partner, best friend, or anyone close to you — battling some form of addiction? I have. Many years ago, I fell in love with someone who…
Since Maker Faire Bay Area, I have had the privilege of participating in vibrant Maker Faires in Barcelona, Xi’an (in China), Singapore, Tokyo, and Moscow. Also, during that time, we did something of…